Frequently Asked Questions
Frequently Asked Questions (FAQs)
Welcome to Libaya.pk! We've compiled answers to the most common questions about our products, policies, and services. If you don't find what you're looking for, feel free to contact us.
General Questions
Q1: What is Libaya.pk?
Libaya.pk is an online store specializing in premium abayas and modest fashion for women in Pakistan. We are committed to providing high-quality products with excellent customer service.
Q2: Who can shop at Libaya.pk?
Anyone can browse our website, but to place an order, you must be at least 18 years old or shopping under parental supervision. You must also be legally capable of entering into binding agreements.
Q3: Are the product images accurate?
We make every effort to display accurate product details, colors, and descriptions. However, actual colors may vary slightly due to screen settings and lighting conditions.
Orders & Payment
Q4: How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. Orders are confirmed once payment is successfully verified.
Q5: What payment methods do you accept?
We accept various payment methods. All prices are listed in Pakistani Rupees (PKR). Orders will only be processed after full payment confirmation.
Q6: Can I cancel my order?
We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspicious activity. If your order is cancelled, you will be informed and refunds (if applicable) will be processed accordingly.
Q7: Can prices change after I place an order?
No. Once your order is confirmed and payment is received, the price is locked. However, prices on the website may change without prior notice for future orders.
Shipping & Delivery
Q8: How long does delivery take?
Orders are typically delivered within 4–5 working days after order confirmation. Delivery time may vary depending on your location and unforeseen circumstances.
Q9: Do you deliver all over Pakistan?
Yes! We deliver to all cities and regions across Pakistan.
Q10: What if my order is delayed?
Delays may occur during public holidays, sales periods, or due to weather conditions. Libaya.pk is not liable for delays caused by courier services, but we will keep you informed.
Q11: What should I do if my shipping address is incorrect?
Please ensure your shipping address and contact details are correct at checkout. Contact us immediately if you notice an error after placing your order.
Q12: When will my order be dispatched?
Orders are processed after payment confirmation. Once dispatched, you will be informed accordingly.
Returns & Exchanges
Q13: Can I return or exchange my order?
Yes! You may request a return or exchange within 10 days of receiving your order, provided the item is unused, unwashed, in original condition, and has original tags and packaging intact.
Q14: What items cannot be returned?
The following items are not eligible for return or exchange:
- Items damaged due to misuse or improper handling
- Sale or discounted items (unless received defective)
- Customized or altered abayas
Q15: How do I initiate a return or exchange?
To start a return or exchange:
- Contact us within 10 days of receiving your order
- Share your order number and reason for return
- Once approved, we will guide you through the next steps
Q16: Are shipping charges refundable?
Shipping charges are non-refundable unless the item is defective or incorrect.
Q17: Can Libaya.pk refuse my return request?
Yes. Libaya.pk reserves the right to approve or reject any return or exchange request that does not meet our policy conditions.
Privacy & Security
Q18: How is my personal information used?
We collect personal information (name, address, email, phone number, payment details) to process your orders, provide customer support, and improve our services. Your information is handled according to our Privacy Policy.
Q19: Do you share my information with third parties?
We may share your information with service providers (like Shopify, payment processors, and courier services) to fulfill your order. We do not sell your personal information. Marketing partners may use your data for targeted advertising, and you can opt out where applicable.
Q20: Is my payment information secure?
Yes. We use secure payment processing systems. However, no security measures are perfect. We recommend not sharing sensitive information through unsecure channels.
Q21: Can I request my personal data be deleted?
Yes. Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. Contact us to exercise these rights.
Q22: Do you collect information from children?
No. Our services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority.
Website Use & Policies
Q23: Can I use content from Libaya.pk?
No. All content on Libaya.pk, including images, logos, text, and designs, is protected by copyright laws. Unauthorized use, reproduction, or resale is strictly prohibited.
Q24: What happens if I misuse the website?
Using the site for unlawful or fraudulent purposes, attempting to hack or disrupt the website, or copying/reselling our content without permission may result in immediate termination of access.
Q25: Can these Terms & Conditions change?
Yes. We reserve the right to update our Terms of Service, Privacy Policy, and other policies at any time without prior notice. It is your responsibility to review them periodically.
Q26: What law governs these terms?
These Terms of Service are governed by the laws of Pakistan. Any disputes shall be subject to the jurisdiction of Pakistani courts.
Product & Stock
Q27: What if an item is out of stock?
Product availability is subject to change without notice. We reserve the right to limit quantities or discontinue any product at any time. If an item you ordered is out of stock, we will inform you and process a refund if applicable.
Q28: Can I request a custom or altered abaya?
Customized or altered abayas are not eligible for return or exchange. Please contact us before placing a custom order to discuss your requirements.
Contact & Support
Q29: How can I contact Libaya.pk?
You can reach us through:
Phone: +92 321-8556215
Email: admin@libaya.pk (for returns/exchanges) or admin@libaya.pk (for general inquiries)
Q30: What if I have a complaint?
If you have complaints about how we process your personal information or any other issue, please contact us using the details above. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
Liability
Q31: Is Libaya.pk liable for damages?
Libaya.pk shall not be liable for indirect or consequential damages, losses caused by misuse of products, or delays and service interruptions beyond our control. Our liability is limited to the value of the purchased product.
Still have questions? We're always here to help! Contact us and we'll ensure a smooth shopping experience 🤍
